Return Policy

Last Updated: 10/03/2025

 

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return and exchange options:

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1. Eligibility:
   - Returns are accepted within 30 days of the purchase date.
   - Items must be unused, in their original condition, and in the original packaging with all tags attached.
   - Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

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2. Defective Products:
   - If you receive a defective product, please contact our customer service team within 7 days of receiving the product.
   - We will provide a replacement or a full refund, including any shipping costs.

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3. Non-Defective Products:
   - You may return non-defective products within 30 days for a full refund or exchange.
   - Shipping costs for non-defective product returns are the responsibility of the customer.

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4. Exchanges:
   - Exchanges are allowed for the same product in a different size or color, subject to availability.
   - If the desired size or color is not available, we will issue a refund.

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5. Return Process:
   - To initiate a return or exchange, please contact our customer service team at [email address] or [phone number].
   - Once your return is approved, you will receive instructions on how to send back the product.

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6. Refunds:
   - Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
   - Refunds will be issued to the original payment method used for the purchase.

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7. Exceptions:
   - Certain items, such as personalized or custom-made products, are not eligible for returns or exchanges.
   - Sale items are final and cannot be returned or exchanged.

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8. Contact Information:
   - If you have any questions or need assistance with a return or exchange, please contact us at support@swetasomo.com

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